Schedule and roster our staff in the Community and provide an excellent customer service

Who’s Nextt  

The Nextt Group can proudly state that for more than 20 years we have been making a difference in Australia by supporting individuals with disability and/or mental health challenges to achieve their goals and to live an independent life. 

 

Our workforce spans NSW, VIC, QLD, and SA, with over 1800 people providing daily quality, person-centred support to the people we support. Aiming to help everyone get more out of life! 

 

Your Nextt role

We are seeking a Scheduler to join our Coffs Harbour team. Our Nextt person will join us with proven experience working in a similar role in the Health and Disability sector or in a fast paced Customer service position. This role reports to the National Scheduling Manager and some of the day-to-day activities include: 

• Working closely with our Customer Relations Managers & Intake Managers supporting and developing the Support Worker teams 
• Actively participate in team and cross functional meetings whilst providing support to the customer service & scheduling team 
• Provide exceptional customer service in a timely manner. 
• Ensure support workers are placed into active shifts based on individual participant needs and follow up progress 
• Identify shortfalls and provide proactive solutions to the team 

What is in it for you?

• Join a highly skilled, values driven, dedicated team who work together to support the business, engage and learn from each other and have a few laughs along the way
• Abundant opportunities to learn and develop personally and professionally 
• Be part of a workplace that genuinely cares about its people and the community at large 
• Flexible work arrangements include hybrid working

Are you Nextt

• Do you have excellent organizational skills, time management skills and attention to detail? 
• Do you have experience working either in a scheduling role or in a role that includes managing high volume of calls?
• Do you have excellent written & verbal communication skills, influencing & negotiation skills, and critical problem-solving skills?

If this sounds like you apply now 

Workplace diversity is highly valued at The Nextt Group, and we recognize a diverse workforce is beneficial for our employees and our clients. Here at The Nextt Group, we actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with disability, members of the LGBTQIA+ community, and First Nations and Torres Strait Islander candidates 

 

Requirements