Are you driven, motivated and looking for a meaningful job where you can empower and make a difference in someone's life?
Residential Services Manager
The Residential Service Manager (RSM) supervises
the day-to-day management and administration of services and activities within
their nominated homes, ensuring a superior experience is provided to residents
and their families that meet their individual needs, goals and aspirations in a
manner that reflects The Nulsen Way; and contributes towards an increase in the
overall quality of life.
About us:
Nulsen Disability Services is one of Western Australia’s
leading disability services providers, established in 1954. As well as
supporting people with complex disability, we also provide a range of therapy
and allied health services.
At Nulsen, we’re committed to providing outstanding
services for people with complex disability. We’re accountable to the people we
support, and we design our services to meet the needs of individuals.
Responsibilities:
- Facilitate annual Person-Centred Planning meetings and develop
subsequent plans, in collaboration with residents and their support
network.
- Ensure outcome reports are completed in a timely
manner.
- Provide support and information to the Participant Engagement team when undertaking residents NDIS or funding reviews.
- Understand and follow Individual Service agreements.
- Ability to track resident funding and oversee the Profit and Loss statements
for each home.
- Actively engages with residents and their families on a regular
basis, fostering relationships that encourages participation, engagement
and feedback, and assisting Nulsen to provide a superior experience for
residents that reflects best practice; The Nulsen Way, and meets the
National Standards for Disability Services.
- Provides guidance, support and mentoring to Support Workers in
their day-to-day activities in providing services to residents in the
home, ensuring they follow each resident’s individual plans; allocating
tasks, providing feedback and monitoring performance to ensure performance
targets are achieved.
- Facilitates house meetings with staff and encourage staff
participation. Takes appropriate actions in response to issues raised, and
keeps staff informed on the progress of these actions.
- Identifies on the job training requirements for Support Workers and
works with Workforce Development to ensure staff attend training and are
assessed for competence, as appropriate.
- Assists the Workforce Development team in conducting pre-employment
interviews for Support Workers as required.
Experience, Knowledge and Qualifications:
Essential Criteria:
- Experience in supervising teams in a service delivery environment,
working with people with disabilities and engaging with their families.
- Strong communication and interpersonal skills, including
facilitation, negotiation, mediation, and advocacy; with experience in
building and maintaining effective relationships with a range of internal
and external stakeholders.
- Considerable organisational and analytical skills including
experience in problem solving, time management, and managing multiple
priorities to meet deadlines.
- Sound knowledge of the rights of people with disabilities; the
concepts of social role valorisation, inclusion, and quality of life; and
the National Standards for Disability Services.
- Sound written communication skills, including the ability to write
reports.
- A willingness to work out of office hours as required.
What you'll need:
- Must hold Australian citizenship or be a permanent resident of
Australia.
- Current Australian driver’s licence.
- NDIS Worker’s Screening Clearance
- Provide First Aid certificate
- Proficient in the use of technology including email, the internet
and Microsoft Office.
What you'll get:
- Not-for-profit salary packaging (up to $18,550 per annum)
- An additional $14400 vehicle allowance (pro-rata)
- Free, confidential access to our Employee Assistance Program.
What are you waiting for? Apply now!
To apply for this role, please send through your
current Resume and a Cover Letter outlining your suitability to this role.
Applications close: Friday 13 December 2025.
*Please be advised, we may proceed with interviews
prior to the closing date*
If you have any questions regarding the application
process, please reach out to Rachael Koch 6253 4703.
Requirements