We are seeking an experienced Service Coordinator to join our Service team based at Smithfield, NSW.

The Role

We are seeking an experienced Service Coordinator to join our team based at Smithfield, NSW.

The role is a Fixed Term Role for 6 months.

Reporting to the Service Manager, your main responsibilities will be:

• Respond to inbound enquiries for service and warranty work within 24 hours, and provide advice, knowledge and fault finding
• Develop business relationships with customers being diligent, helpful and friendly
• Effectively prioritise and reprioritise jobs for Field Service Technicians to complete
• Process warranty claims for pumps and send to suppliers
• Troubleshoot and diagnose the service requirements prior to sending the Field Services Technicians or external supplier
• Record interactions with customer and maintain accurate records
• Provide details product information and quotation to new and existing customers in a timely manner
• Provide follow-up communication with new, existing and potential customers
• Processing Jobs, Sales Orders, Sales Quotes and ensuring accurate data entry into Microsoft Navision Dynamics
• Provide information and training on fault finding and resolution of pump and tank issues to the wider Kingspan team
• Cooperate with and support the compliance management system and encourage workplace colleagues to do the same
• Develop employee awareness of product compliance obligations

• Actively participate in corrective actions from concerns or internal audits.

 

About You:

• Experience handling customer enquiries and diagnosing faults in a customer service or service and warranty environment
• Experience in scheduling and allocation of work to service technicians or similar
• Experience using Microsoft Excel, Dynamics and related specialist software
• Effective time management skills with the ability to prioritise
• Ability to change, adapt and continuously improve

 

About Us

Kingspan Water & Energy Pty Limited is a market leader in water storage, rainwater harvesting, and wastewater treatment solutions. We manufacture, deliver, and install our range of innovative products to residential, commercial, and rural clients across the country.

In Australia, we have sites in Sydney, Melbourne, Deniliquin, Brisbane, and Perth. Globally, we are part of the Kingspan Group, a world leader in high-performance insulation and building products. Our mission is to accelerate a net zero emissions future with the well-being of people and the planet at its heart.

 

What’s in it for you

• Growing, successful business
• Great benefits including employee shopping discounts
• Monthly site BBQ
• Employee reward and recognition program
• Employee Assistance Program

  

The recruitment processes

Shortlisted applicants may be required to:

• provide information for background checks
• be eligible to live and work in Australia legally
• undertake a pre-employment urine drug and alcohol test
• undertake a pre-employment medical assessment relative to their position

 

Due to the large number of applications expected, only candidates who are shortlisted will be contacted directly by our People & Culture team. We thank everyone in advance for applying.

 Kingspan encourages people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds, and people with disability.

Requirements