A great opportunity to join our bank as a Customer Service Manager

Have experience leading a team to achieving business outcomes? An opportunity had arisen to join our small close-knit team with the opportunity to enhance the processes and customer experience in the branch. Sounds like you? Apply now!

What We Offer

We’ve created a culture of cohesiveness and inclusivity. Our employees enjoy:

• Professional development opportunities through mentoring, job appreciation, e-Learning and support of external qualifications
• We recognise our employees for their effort and contribution through our on-the-spot, quarterly and annual recognition programs 
• Independent and free well-being support through our employee assistance program
• Competitive pricing for staff home loans and associated benefits
• Fun social events throughout the year to maximise connection with your colleagues
• A positive kick-start to the day with fresh fruit and real coffee

About the Opportunity

In this role you will be responsible for the day-to-day operation and performance of our Mile End branch. Reporting to the National Branch Sales Manager, key responsibilities include:

• Establish and ensure the highest standard of customer service is delivered to customers by all staff
• Lead, coach and development Customer Service Officers to effectively perform their roles in line with the Bank’s values, policies, processes and risk requirements
• Achievement of KPI outcomes including deposit targets, customer visits, and attendance at functions and events
• Adherence to Retail Branch Specific KRI Framework for you and for your team
• Manage client portfolio through a calling program, and clearly document all customer calls and face-to-face customer meetings via Salesforce CRM
• Merchandising to be displayed within national and brand guidelines and requirements - particularly ensuring consistent and impeccable presentation, printing and positioning of materials

About You

We are seeking someone who has the following qualifications, skills and experience:

• Completion of HSC or equivalent. Tertiary qualifications preferred but not essential
• Min 7 years’ experience in a branch leadership, or comparable
• Strong leadership capability with the ability to effectively management performance for quality output
• Strong ability to coach and development employees
• Proficient technology skills in banking hardware and software programs 
• Ability to work autonomously, with a can-do attitude and positive disposition
• Exceptional risk culture and the confidence to raise and address matters that may cause harm to the business or our customers

Sounds like you?  To join our Bank where people and relationships matter - apply now!

About Bank of Sydney

Bank of Sydney is a growing, thriving bank that’s proudly built on multicultural, community banking foundations and a human connection with our customer. Our shared vision is focused on the growth of our people by nurturing their talent and developing their skills. With us, your career is in safe hands!

Requirements

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