We are seeking a Service Desk Analyst to join our national IT team.

About Us

Mills Oakley is a leading national law firm with a proud history spanning over 160 years. In that time, we’ve grown into a Top 10 Australian law firm by size while remaining true to our shared vision of exceptional client service with a friendly and collaborative ethos. Mutual trust and respect are at the heart of everything we do.

The Role

The IT Service Desk Analyst is responsible for the provision of timely and proficient IT support to the firm’s Partners and employees.

In this role, you will be required to ensure that superior customer service and technical support is provided to all Partners and employees. This involves excellent communication and strong IT service management to ensure that all IT issues are resolved efficiently and effectively.

The IT Service Desk Analyst reports to the Service Centre Team Leader. The IT Service Centre is a national team, and we are looking for a new team member to join our ranks in the Melbourne office.

Your Day

The law firm technology stack includes computer systems, with an emphasis on legal technology including document management and practice management systems, Windows 10, Office 365, audio visual conferencing, Apple devices and communications networks.

Duties will include, but are not limited to:

• Provide level 1 and 2 support via phone, email, and online tools, assisting Partners and employees with any problems and queries regarding the use of IT services and equipment;
• Effective management and documentation of incidents and service tickets following ITIL best practices in accordance with Mills Oakley service management SLAs;
• Participating in problem management initiatives, technical troubleshooting, and problem resolution;
• Various technology tasks: upgrades, rollouts, documentation, floor walking, office moves, etc;
• Meeting room support; audio visual and video conferencing setup and assistance, and;
• Hardware support and asset management.

Your Clients

Your key clients will be internal Partners and employees of Mills Oakley, where you'll be helping with any problems and queries regarding the use of IT hardware, software and other equipment. 

What We Offer

We take a collaborative approach to your learning & development, giving you the personal attention and unique opportunities required to help you realise your full potential. We are committed to your health and well-being and offer a multitude of employee benefits including:

• Flexible working:
• Dress for your day:
• Discounted health insurance:
• Employee Assistance Program:
• Discounts to gyms and studios across Australia:
• Study and exam leave:
• Competitive referral bonus: and
• Other amazing perks!

Apply

All applications must include a CV and Cover Letter addressed to the Talent Acquisition team and submitted online via our Careers page.

Requirements