Support primary care initiatives with administration duties and supporting the overall success of the programs

• Located in Townsville, QLD
• Full Time position, contract to 30/06/2025
• Classification: Level 6
• Salary Sacrifice options including up to $15,900 for living expenses
• Flexible Working Arrangements available

The role

Are you a dynamic individual with a knack for administration support or a background in medical reception? Join us as a Primary Care Engagement Officer and play a crucial role in supporting the success of Northern Queensland Primary Health Network (NQPHN).

As the key support for operational efficiency, you'll play a crucial role in assisting with the delivery of NQPHN's commissioned programs and primary care initiatives. Your tasks will primarily involve administrative duties, ensuring smooth operations and supporting the overall success of the programs within primary care to empower positive patient outcomes.

• Stakeholder Engagement:  Actively engaging with key stakeholders to ensure collaborative and effective program implementation.
• Practice support: Providing essential support for practices, contributing to the success of primary care programs, initiatives, and practice improvements.
• Data and system improvement: Bringing your knowledge and understanding of data into play, enhancing the quailty and impact of system improvements for the wellbeing of our communities.

• Deliver activities and interventions that provide capacity and capability enhancement to primary care providers, general practitioners (GPs), and their teams.
• Support integration across the health sector, specifically connecting primary health and tertiary care sectors, utilising current and emerging technology and systems to improve the provision of services.
• Support primary care digital capabilities and enhancement, including the utilisation of My Health Record.
• Support the delivery of the NQPHN Primary Care Clinical Data program that utilises continuous quality improvement processes for practice improvement and enhanced patient outcomes. 
• Support the development of relationships with peak bodies and primary care providers to ensure collaboration in the development, delivery, and implementation of new models of care that are ready to transition into primary care practices.
• Work as part of a functioning, geographically diverse team to assist the organisation to achieve its strategic objectives.
• Undertake administrative tasks to design and develop resource materials required for the program and ensure distribution as appropriate.
• Support internal and external quality improvement initiatives, identifying issues in common, and using this to build innovative solutions.
• Support commissioning activities (as required) including contract management across the region in consultation with internal and external stakeholders. 
• Represent NQPHN on relevant committees, advisory groups, and at events as they relate to the role and organisational objectives. 
• Work in a financially responsible manner, providing support for the reporting and budget management activities across relevant programs. 
• Provide support for reporting requirements by collecting, collating, and communicating the relevant data required to meet the obligations of NQPHN. 
• Identify and report opportunities, gaps, and potential or emerging issues. 

NQPHN aims to be an employer of choice for Indigenous Australians, and we encourage Aboriginal and Torres Strait Islander people to apply for this role.

Key selection criteria

• Tertiary qualification in a health related or human services discipline, or a relevant certification (VET qualification) and/or at least two years’ experience in a similar role. Significant frontline experience working in general practice or in primary care would be desirable and equal to a tertiary/VET qualification.
• Understanding of opportunities and challenges for the primary health sector in the North Queensland region. 
• Understanding of health commissioning processes, and health service design and delivery in a community environment or the ability to develop these skills.
• Understanding of the technological and digital systems that support primary care in Australia or the ability to develop these skills.
• Ability to conduct cohesive networking and stakeholder engagement with the primary health sector across the NQPHN region and identify and refer stakeholder dissatisfaction to relevant senior officer.
• Experience in working as part of a multidisciplinary and multifaceted team within a community engagement context.
• Interpersonal, communication (oral and written), and negation skills.
• Ability to prioritise and meet deadlines in a high demand work environment.
• Ability to work with diverse communities including Aboriginal and Torres Strait Islander people and Australian South Sea Islanders in our region.
• High level of skills and experience in utilising the Microsoft Office Suite, including Microsoft Word, Outlook, Excel, and PowerPoint.

About Us

Northern Queensland Primary Health Network (NQPHN) is one of 31 regionalised and independent PHNs established nationally by the Commonwealth Department of Health to provide local communities with better access to improved primary healthcare services.

The NQPHN region extends from St Lawrence in the south coast, up to the Torres Strait in the north, and west to Croydon and Kowanyama.

NQPHN aims to improve health outcomes for all residents by supporting, investing in, and working collaboratively with local Hospital and Health Services, the primary healthcare sector, local government areas (LGAs), other health organisations, and the wider community.

Find out more about NQPHN at www.nqphn.com.au

• Cover letter including response to the key selection criteria (no more than four pages)
• Your resume.

For further information on this position and to view the position description, please select the ‘Apply’ button or email recruitment@nqphn.com.au

Previous applicants need not apply.

Applications close Wednesday 15 May 2024.

Requirements

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