Nextt Group is looking for a Support Coordinator for a full-time permanent position in our Chippendale, Sydney office.

ABOUT NEXTT GROUP

At Nextt, for more than 20 years we have been making a difference by supporting people with disability and/or mental health challenges to achieve their goals and to live an independent life. 

We employ over 1800 staff and services across NSW, VIC, QLD and SA, we provide quality, person-centered support to more than 1500 clients each year.

Join our team and support our clients to get more out of life!

ABOUT THE ROLE

We are seeking to employ an experienced Support Coordinator in our Sydney office on a full-time permanent position to manage a portfolio of customers including all aspects of their service experience and be the key contact point for customer relationship. To work collaboratively with the Regional teams, Customer Service Team and Business development staff to identify customer preferences and match these with appropriate staff & supports. To be responsible for the implementation of participants plans that meet their needs and expectations for private clients and those within allocated NDIS funding.

To coordinate the provision of high quality, individualised and responsive support services to the people that access Nextt’s services. This requires the coordination and supervision of Community Support and/or Care Workers and working collaboratively with the individual, their informal and formal supports, and other stakeholders. 

ABOUT YOU – SELECTION CRITERIA

This is an opportunity to pave a rewarding career where you can really make a difference! No two days will ever be the same when you are providing support to our clients and providing a variety of support that includes: 

• Responsible for onboarding new customers to Nextt
• Responsible for seeking regular customer feedback to ensure quality end to end service experience is achieved
• Responsible for communication and organizational relationship with customers, families, and external supports 
• Responsible for providing the requirements brief to Customer service team regarding workforce matching and rostering
• Responsible for timely implementation of client Plans in line with customer requests and clients with NDIS funding allocation 
• Responsible for Service Agreement with customer and managing service bookings on Portal
• Accountable for ensuring that all customer information is captured, updated, and maintained in the various organizational management systems
• Responsible for implementing and monitoring all internal policies and procedures with regards to customers
• Develop and review of relevant individual planning documents and tools within the required timeframes

WHAT DO YOU NEED TO HAVE?

• Demonstrated experience in managing the delivery of customer support plans within a disability framework 
• Minimum 2 years in a customer interaction role in the disability sector or related 
• Ideally tertiary qualifications in a related discipline in Health, community, disability, or business
• Demonstrated experience in customer service and managing customer support plans 
• Experience in the NDIS environment desirable 
• Demonstrated experience of the intake / assessment function, planning and service delivery within a disability environment

BENEFITS AND PERKS OF WORKING WITH US! 

At Nextt we provide a supportive progressive work environment in which our staff are encouraged to grow. We want to see you achieve your goals and pride ourselves in helping you succeed through training and mentoring.

Ready to make a change? Apply Now!

Please submit your application including a resume and cover letter that addresses the above selection criteria.

The Nextt Group values diversity and is an equal opportunity Employer. 

Requirements