We are seeking an experienced and passionate Senior Case Manager to join our Thrive Program, supporting individuals to maintain housing stability.
About Outcare
Outcare is a leading provider of community services in Western Australia, supporting people, families and communities to build stronger, more stable futures. Guided by our focus of guiding growth for stronger futures, we work alongside people to create practical pathways that support safety, housing stability, wellbeing, connection and positive participation in community life.
We are deeply committed to child safeguarding, culturally safe practice, and bringing new thinking to complex social challenges. Outcare is part of PeopleKind Group, a diverse and growing group of organisations delivering services across justice, disability, housing, allied health, child protection and reintegration.
About the Role
We are seeking an experienced and passionate Senior Case Manager to join our Thrive Program, supporting individuals to maintain housing stability, build life skills, and strengthen their capacity to live independently. As the Senior Case Manager, you will provide high-quality, person-centred case management services while offering day-to-day leadership and support to a team of Case Managers. You will play a key role in ensuring safe, effective and consistent service delivery, helping clients achieve positive and sustainable outcomes.
Key Responsibilities
Client Assessment & Case Management
- Conduct client assessments and identify support needs and risks.
- Develop and implement person-centred support plans.
- Provide ongoing case management and goal-focused support.
- Advocate for clients and connect them with appropriate services.
Leadership & Service Delivery
- Provide guidance, supervision and operational support to Case Managers.
- Support high-quality service delivery aligned with program requirements.
- Promote trauma-informed, strengths-based and culturally responsive practice.
- Foster positive client engagement and outcomes.
Stakeholder Engagement
- Collaborate with internal teams and external service providers.
- Participate in case conferences and coordinated service responses.
- Build effective partnerships to support client outcomes.
Documentation & Compliance
- Maintain accurate case notes and client records.
- Contribute to reporting and monitoring activities.
- Ensure compliance with organisational, contractual and legislative requirements.
About You
To be successful in this role, you will bring:
- Experience supporting people with complex needs within community services, housing, justice, or related sectors.
- Demonstrated experience in case management and person-centred planning.
- Strong understanding of trauma-informed and strengths-based practice.
- Ability to manage complex caseloads and coordinate support services.
- Excellent communication, documentation and stakeholder engagement skills.
- Experience mentoring, coaching or supporting staff (highly regarded).
- Strong commitment to client wellbeing, cultural safety and ethical practice.
Essential Requirements
- Relevant qualification in Social Work, Community Services, Counselling or a related discipline (or equivalent experience).
- Current Driver's Licence.
- NDIS Check
- NDIS Modules
- First Aid and CPR
- Ability to obtain and maintain a Working with Children Check and NDIS Worker Screening Check if required.
- Australian citizenship, permanent residency, or a valid work visa
Apply Now
If you are an experienced case management professional with a passion for leading others and improving outcomes for people experiencing complex challenges, we would love to hear from you.
Requirements
