Support business applications, train users and improve systems across a diverse group of community service organisations.

We’re for People.

We are PeopleKind.

We’re looking for an Applications Support Officer to join our Applications and Solutions Delivery team in Burswood and help our people get the most from the systems they use every day.

This is a practical, people-focused technology role where you’ll provide application support, manage user access, deliver training and contribute to system improvements across a diverse group of community service organisations.

About Us

PeopleKind Group is a for-purpose parent company bringing together specialist organisations that create positive impact across Western Australia. Drawing on more than 200 years of combined experience, we deliver services spanning disability, housing, allied health, justice, child protection, community support and more, helping people and communities thrive.

United by a shared vision, purpose and values and a genuine commitment to people, we are committed to a culture where people feel valued, included and empowered to make a positive difference.

About the Role

Reporting to the Manager, Applications and Solutions Delivery, you will provide ongoing support and training to help employees use our business information, reporting and document management systems effectively. Working closely with the Applications and End User Support teams, you’ll manage application access, respond to support requests and help resolve system issues.

You will also support user acceptance testing, create practical help guides, communicate system changes and contribute to application implementation and continuous improvement projects across PeopleKind Group.

Key Responsibilities

• Set up, maintain and remove user access across business information and reporting systems, including completing regular access audits.
• Provide level 1 application support, troubleshoot issues, document solutions and escalate requests when required.
• Deliver application training for new employees and create clear, practical training resources and help guides.
• Support application upgrades, patches, bug fixes, new features, user acceptance testing and improvement projects.
• Assist with document and records management, controlled documents, system reporting, intranet content and workforce management administration.

About You

You’ll be patient, adaptable and solutions-focused, with a genuine interest in helping people feel confident using technology. You’ll communicate clearly with different audiences, manage your day-to-day priorities and take ownership of following issues through to resolution.

You will bring experience in application or IT helpdesk support and training, along with the ability to learn new systems quickly and build trusted relationships across the organisation.

• Experience providing helpdesk-style support for IT or application systems.
• Experience delivering IT or application-related training to a range of stakeholders.
• Strong capability across Microsoft Office, Salesforce and electronic records or document management systems.
• Experience in document and records management, including retention and disposal processes.
• CRM administration experience or experience using digital learning tools and platforms would be highly regarded.

Benefits

PeopleKind Group offers a supportive workplace and practical benefits that help you do your best work.

• Work that supports services making a genuine difference in the community.
• A collaborative Group environment with opportunities to work across diverse organisations.
• Supportive leaders who value contribution, professionalism and shared success.
• Opportunities to grow your career, build capability and explore pathways across the Group.
• Salary packaging benefits to reduce your taxable income by up to $18,550 per annum.
• Flexible working arrangements, where suitable for the role, within an organisation that values work-life balance.
• Free onsite parking, annual leave loading and access to our Employee Assistance Program.

How to Apply

If this opportunity sounds like the right fit for you, we’d love to hear from you. Please submit your CV and a short cover letter outlining your interest in the role and what you would bring to PeopleKind Group.

Applications close 30/10/2026. Early applications are encouraged as we may commence interviews prior to the closing date. 

PeopleKind Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

We understand that everyone has a preferred way of applying. If you require accommodations, alternative application formats or adjustments, please reach out to our People and Culture team at people@peoplekind.org.au.

Your request will be kept confidential, and your preferred method of applying will not impact our consideration of your application.

Requirements